Frequently asked questions
Are your products authentic?
Yes. All our products are 100% authentic, sourced directly from authorized distributors and official partners. Proof of authenticity is available upon request.
Where are your products shipped from?
We ship from our facility in Latvia. All orders are packed with care and dispatched within 1–2 business days.
Which countries do you ship to?
We currently ship across the Baltics and most EU countries. For international shipping inquiries, please contact us directly.
How long does delivery take?
Baltics: 1–3 working days.
EU: 3–7 working days, depending on your location
How much does shipping cost?
Shipping is free for orders over 70 €. For smaller orders, shipping rates are calculated at checkout based on your location.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and American Express. All payments are encrypted and secure.
Can I return a product?
Yes, unused items in original packaging can be returned within 14 days. See our Return Policy for full details.
Do you offer discounts for professionals or salons?
Yes — contact us to learn about our Partner Program for makeup artists and salons.