Refund policy

Last updated: June 28, 2025

We want you to love your purchase. However, if you're not fully satisfied, you may be eligible to return your order under the following conditions:

1. Right of Withdrawal (EU Law)

If you are an EU consumer, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your goods — for any reason.

To exercise this right, contact us at info@darlinglux.com within 14 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging

  • You must return the item within 14 days of notifying us

  • Include proof of purchase (order confirmation)

We reserve the right to refuse a return if the product does not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or issue refunds for the following items once they have been opened or unsealed:

  • Skincare (e.g. cleansers, serums, moisturisers)

  • Makeup & cosmetics (e.g. foundation, lipsticks, mascara)

  • Fragrances & perfumes

  • Hygiene tools (e.g. razors, facial rollers)

These items can only be returned if they remain sealed, unused, and in resalable condition.

4. Faulty or Damaged Products

If you receive a product that is damaged, defective, or incorrect, please email us within 48 hours of receiving it with:

  • Order number

  • Description of the issue

  • Photo(s) of the item and packaging

We’ll resolve the issue quickly — via replacement, refund, or store credit.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • We’ll notify you via email once the refund is processed

  • Please allow up to 14 business days for the refund to appear in your account.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty

  • We recommend using a trackable shipping service

Returns should be sent to:

Yokotech SIA
Kr. Barona 125-5, Riga, LV-1012, Latvia
Latvia

7. Contact Us

For any return inquiries, please contact:
info@darlinglux.com